Help
Shipping & Returns
Everything you need to know about getting your gear, and sending it back if it's not right.
Shipping
Processing time
Orders are packed and shipped within 1–3 business days (Monday–Friday, not counting holidays). During a new drop it can take a little longer. We'll email you as soon as your order ships.
Shipping rates and delivery times
| Method | Delivery | Cost |
|---|---|---|
| Standard | 3–7 business days | $6.95 |
| Standard, orders $75+ | 3–7 business days | Free |
| Expedited | 2–3 business days | Calculated at checkout |
Delivery times start once your order ships and are estimates from the carrier. They aren't guaranteed.
Where we ship
We currently ship to all 50 U.S. states, including APO/FPO addresses. We don't ship internationally yet. Follow @bankrollfishing to hear when that changes.
Tracking your order
When your order ships, you'll get an email with a tracking number. If it hasn't moved in a few days, reach out and we'll look into it.
Lost or stolen packages
Once a package is marked delivered by the carrier, we can't be responsible for it. If your package says delivered but you can't find it, check with neighbors and your local post office, then contact us and we'll help however we can.
Returns & Exchanges
Our return policy
Not the right fit or color? You can return or exchange unworn items within 30 days of delivery.
- Items must be unworn, unwashed and in original condition, with tags attached.
- Hats must not be worn. We can't accept hats with sweat, odor, makeup or a reshaped brim.
- Sale items and limited-run drops marked Final Sale can't be returned or exchanged.
- Gift cards are non-refundable.
How to start a return
- Email bankrollfishing@gmail.com with your order number and what you'd like to return or exchange.
- We'll reply with return instructions and the address to ship to.
- Pack the item securely and send it back. Return shipping is paid by the customer, unless the item arrived damaged or we sent the wrong thing.
Refunds
Once we receive and inspect your return, we'll email you. Approved refunds go back to your original payment method within 5–7 business days. Original shipping charges aren't refunded.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order. If you'd rather do a straight exchange, let us know in your email and we'll set it up while supplies last.
Damaged, defective or wrong item
If something arrives damaged or isn't what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll make it right with a replacement or a full refund, including shipping.
Questions?
Email bankrollfishing@gmail.com or call or text (832) 830-3310. You can also check our FAQ.
Last updated: November 2026.